Warranty Policy

At Fortune Gifting Palace (FGP), we are committed to delivering high-quality personalized gifts, corporate gifting solutions, and premium products. Our warranty policy is designed to protect customers against genuine manufacturing defects and internal production errors.

This warranty applies to eligible products purchased through our website or physical store.

Warranty Coverage

FGP provides limited warranty protection against defects in workmanship and material quality under normal usage conditions. Warranty availability may vary by product category and will be noted on the respective product page, where applicable.

We ensure that every item is inspected before dispatch to maintain quality standards.

What Is Covered

The warranty includes:

• Manufacturing defects
• Material faults
• Printing errors caused by our production team
• Functional defects (if specified in product details)
• Incorrect product delivered

What Is Not Covered

Warranty claims will not be accepted in the following situations:

• Damage caused by misuse or mishandling
• Normal wear and tear
• Accidental or water damage
• Minor color variation due to screen differences
• Errors in customized content approved by the customer
• Damage reported after the specified claim period

For personalized gifts, once the design is approved, printing, spelling, or design changes are not covered under warranty.

Corporate & Bulk Orders

For bulk and corporate gifting orders, products must be inspected within 48 hours of delivery. Any defects must be reported before the items are used or distributed.

Claims must include proper image or video proof along with the order details. Requests submitted after distribution or usage will not be considered eligible for warranty.

Warranty Claim Procedure

If you receive a defective product, please notify us within 48 hours of delivery. Share your order number along with clear photos or videos showing the defect for verification.

You can contact our support team through:

Email: info@fgpgift.com

Once your request is reviewed and approved, FGP will provide a suitable resolution. Depending on the situation, this may include product replacement, repair (if applicable), store credit, or a partial refund. Each case is evaluated individually to ensure a fair and transparent solution.

Quick Policy Overview

Our Commitment to Quality

At FGP, we understand that gifts carry emotions and brand value. Whether you are purchasing personalized items or corporate gifts in bulk, we stand behind the quality and craftsmanship of our products.

For any questions regarding warranty coverage, feel free to contact us. Our team is always ready to assist you.