At Fortune Gifting Palace (FGP), we are committed to providing a secure, transparent, and convenient payment experience for all customers. Whether you are purchasing personalized gifts, corporate gifting solutions, or bulk orders through our WooCommerce store, our payment process is designed to be safe, reliable, and easy to understand.

This Payment Policy explains the accepted payment methods, transaction process, security measures, and important payment-related guidelines applicable to all orders placed on fgpgifts.com.

Secure and Convenient Payment Options

To ensure flexibility and convenience for individual buyers as well as corporate clients, we offer multiple payment methods. All transactions are processed through secure and encrypted gateways.

Online Payment Methods Accepted

Customers can complete their purchases using the following payment options:

  • Credit Cards (Visa, MasterCard, RuPay)
  • Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, BHIM, and other UPI apps)
  • Net Banking
  • Digital Wallets
  • Razorpay or other integrated secure payment gateways

All online payments are processed using SSL encryption technology. We do not store any card or sensitive financial information on our servers.

Payment Methods Overview

Below is a clear overview of available payment options and their applicability:

Payment Method Availability Processing Time Notes
Credit / Debit Card All Products Instant Secure encrypted gateway
UPI All Products Instant Popular and quick payment option
Net Banking All Products Instant Bank-dependent processing
Wallets Selected Gateways Instant Subject to gateway support
Cash on Delivery (COD) Selected Products & Locations At Delivery May not apply to bulk/custom orders
Bank Transfer (NEFT/RTGS/IMPS) Bulk & Corporate Orders 24–48 Hours Order processed after confirmation

FGP reserves the right to restrict certain payment methods based on order value, customization type, or delivery location.

Cash on Delivery (COD) Terms

Cash on Delivery may be available depending on the product category and serviceable delivery area. However:

  • COD may not be available for personalized or customized products.
  • High-value orders may require prepaid confirmation.
  • FGP may disable COD for bulk or corporate gifting orders.

Customers are requested to ensure availability at the delivery address to avoid return charges.

Bank Transfer for Corporate & Bulk Orders

For corporate gifting, event gifting, and bulk purchases, we also support direct bank transfers through:

  • NEFT
  • RTGS
  • IMPS

Order production or dispatch will begin only after the payment is successfully credited to our account. Payment confirmation may take up to 24–48 working hours, depending on banking timelines.

Payment Confirmation & Order Processing

Once a successful payment is made:

  • An order confirmation email will be sent to your registered email address.
  • A payment confirmation message may be shared via email or SMS.
  • The order status can be tracked through your account dashboard (if registered).

If your payment is deducted but no confirmation is received within a reasonable time, please contact us within 24 hours with transaction details.

Failed Transactions & Refund of Deducted Amount

In rare cases where a transaction fails but the amount is deducted:

  • Banks typically reverse the amount within 5–7 working days.
  • The timeline depends on your bank’s processing policies.
  • If the amount is not reversed within this period, please contact us with proof of transaction.

FGP is not responsible for payment failures caused by incorrect details entered by the customer.

Pricing, Taxes & Currency

All product prices listed on our website:

  • Are displayed in Indian Rupees (INR ₹)
  • Include applicable GST unless mentioned otherwise
  • May change without prior notice

Bulk or corporate pricing may be quoted separately depending on order quantity, customization, and packaging requirements.

Advance Payment for Customized Orders

For personalized gifts, customized frames, engraving products, or bulk branded items:

  • Full or partial advance payment may be required.
  • Design approval must be confirmed before production begins.
  • Orders cannot be modified once production starts.

Customized products are generally non-refundable once printing, engraving, or manufacturing has begun.

Fraud Prevention & Security Monitoring

To protect our customers and business from fraudulent activity, Fortune Gifting Palace reserves the right to:

  • Cancel suspicious transactions
  • Request identity verification
  • Refuse processing if fraud is suspected

All payment activities are monitored for security compliance.

Need Assistance With Payment?

If you experience any issues related to payment processing, transaction confirmation, or bulk payment coordination, please contact us:

Fortune Gifting Palace (FGP)
Saffron Tower, G-29, Jayesh Colony, Fatehgunj, Vadodara, Gujarat – 390008
Phone: +91 9601809506
Email: info@fgpgift.com

Our team will assist you promptly to ensure a smooth gifting experience.