At Fortune Gifting Palace (FGP), we believe that every gift carries emotion, and timely delivery ensures that emotion reaches the right person at the right moment. Whether you are purchasing a personalized product, a festive gift, or placing a bulk corporate order, we are committed to delivering your order safely, securely, and on time.

We carefully process, pack, and dispatch each order with attention to quality and presentation, so your gifting experience remains smooth and stress-free.

Order Processing

All orders placed on our website are processed within 1–2 business days. For personalized and customized gifts, additional time of 2–5 business days may be required to complete the design, customization, and quality checks before dispatch.

Bulk and corporate gifting orders may require extended processing time depending on the quantity and customization requirements. Our team will communicate timelines clearly once the order details are confirmed.

If you have urgent delivery needs, we recommend contacting us before placing your order to ensure availability and timeline confirmation.

Delivery Coverage

We currently offer shipping across India through trusted courier partners. Customers in Vadodara, Gujarat, can also choose local delivery or opt for store pickup.

Our physical store is located at:
Saffron Tower, G-29, Jayesh Colony, Fatehgunj, Vadodara, Gujarat 390008

Store pickup allows customers to collect their orders conveniently during working hours.

Estimated Delivery Time

Delivery timelines depend on product type and location.

  • Standard products are typically delivered within 3–7 business days after dispatch.
  • Personalized gifts may take 4–8 business days, depending on customization.
  • Corporate and bulk orders are delivered as per mutually agreed timelines.

Please note that delivery timelines may vary during peak festive seasons, public holidays, or unforeseen logistical circumstances.

Shipping Charges

Shipping charges are calculated automatically at checkout based on delivery location, product weight, and order value. Any applicable shipping fee will be clearly displayed before payment confirmation to ensure complete transparency.

From time to time, we may offer free shipping promotions on selected products or order values.

Order Tracking & Notifications

Once your order is dispatched, you will receive a confirmation via email or phone with tracking details (where applicable). This allows you to monitor the shipment status in real time.

If you do not receive tracking information or need assistance, our support team is always available to help.

Secure Packaging

At FGP, we understand the importance of presentation in gifting. All products are packed securely using protective materials to prevent damage during transit.

Fragile items receive extra cushioning, and premium packaging options are available for special occasions and corporate orders upon request.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to reasons beyond our control, such as:

  • Courier service disruptions
  • Incorrect or incomplete address details
  • Natural events or government restrictions

We requestthat customers provide accurate shipping information to avoid delays.

Damaged or Incorrect Deliveries

In the rare event that you receive a damaged or incorrect product, please notify us within 24 hours of delivery. Share clear photographs of the product and packaging so our team can review the issue promptly.

Customer satisfaction is important to us, and we will work towards a fair and quick resolution.

Bulk & Corporate Shipping

For bulk gifting and corporate orders, we provide customized delivery solutions including scheduled dispatch, multi-location shipping, and coordinated logistics support.

Businesses are encouraged to contact us in advance for smooth planning and execution of large orders.