At Fortune Gifting Palace (FGP), we take pride in delivering quality gifts that create memorable moments. Whether it’s a personalised gift, a corporate order, or a special occasion purchase, every product goes through basic quality checks before dispatch.

At the same time, we understand that sometimes issues can happen during shipping or due to unforeseen circumstances. This Refund & Returns Policy explains how we handle returns, replacements, cancellations, and refunds fairly and transparently.

Our goal is simple — resolve genuine concerns quickly and professionally.

When Can You Request a Return?

If there is a genuine issue with your order, please inform us within 48 hours of delivery. Early communication helps us verify the problem and provide the right solution without delay.

You may contact us if:

  • The product was damaged during delivery
  • You received the wrong item
  • There is a clear manufacturing defect
  • The product is incomplete or missing components

While raising a request, please share:

  • Your Order ID
  • Clear photos of the product
  • A short explanation of the issue

This information allows our team to respond faster and avoid unnecessary back-and-forth.

Personalised & Customised Products

FGP specialises in customised gifts, engraved products, and corporate branding solutions. Since these items are created specifically based on customer approval, they cannot be resold.

Because of this, returns are not applicable for:

  • Personalised name gifts
  • Printed photo products
  • Engraved items
  • Custom corporate bulk orders
  • Clearance or special discounted products

We request customers to carefully review spellings, images, and design approvals before confirming their order. Once production begins, changes or cancellations are not possible.

Replacement & Refund Process

After reviewing your request, our team will inform you about the approved resolution. Each case is evaluated individually to ensure fairness.

Situation Resolution
Product damaged during transit Free replacement
Wrong product delivered Replacement or refund
Manufacturing defect Replacement
Approved refund case Refund to the original payment method

Refunds are generally processed within 5–7 working days after approval.

  • Prepaid orders are refunded to the same payment method used during checkout.
  • Cash on Delivery (COD) refunds are processed via bank transfer after confirmation.

Order Cancellation

We understand that sometimes customers may need to cancel an order.

Orders can be cancelled:

  • Within 12 hours of placing the order
  • Before customisation or printing work begins

Once personalisation or production has started, cancellation is not possible. For bulk and corporate gifting projects, cancellation terms may vary depending on the production stage.

Return Shipping Guidelines

If the issue is due to our error (damaged or incorrect product), we will manage the replacement process accordingly.

If a return is requested for personal reasons, such as a change of mind, return shipping charges may apply. Products must be returned in original packaging and unused condition for approval.

Our Commitment to Quality

Every order at FGP is handled with attention and care. While minor variations may occur in handcrafted orcustomisedd products, we always aim to deliver the best possible quality.

We value long-term relationships with our customers and handle concerns in a responsible and respectful manner.

Need Assistance?

If you have any questions regarding returns, refunds, or order cancellations, please feel free to contact us:

Fortune Gifting Palace (FGP)
Saffron Tower, Fatehgunj, Vadodara, Gujarat
Phone: +91 9601809506

Our support team will be happy to assist you during business hours.